Norvells Hearing Aid Center offers award-winning service - Canton Repository

And the award goes to ...

Norvell’s Hearing Aid Center of Zanesville and Cambridge is the inaugural recipient of the Homer and Jenny Norvell Achievement Award presented by GN ReSound.

The award is given to the No. 1 ranked practice with two or fewer offices taking into consideration every facet of a practice from annual sales to customer service.

"It shows our commitment to quality customer care and a devotion to caring for our customers," said Brad Norvell, owner and operator of Norvell’s Hearing Aid Center. "We are the oldest continuous, family run practice with 53 years of service to our clients."

"And, it is a much deserved award," added Shirley Casterline, a long-time customer of the Cambridge location.

And, the awards don’t start or stop with the latest achievement.

In past years, Norvell’s has received the the Director’s Award and the Platinum Award of Better Service from the Starkey Hearing Foundation, and the M.T. Hemisthel Award.

The Homer and Jenny Norvell Achievement Award is named for Brad’s mother and father.

"Mom was the first woman licensed in Ohio in 1961 and dad followed in 1962," said Norvell, who has 38 years experience with the family practice. "They opened the practice on Jan. 4, 1967, in Dayton."

The practice later moved to Main Street in Zanesville in 1967 and eventually to Cambridge.

Customer service has always been a focus at Norvell’s Hearing Aid Center — a fact to which Casterline readily attests.

"It doesn’t matter if you are on the phone with them or here in person, the service is always the same," Casterline said. "You wouldn’t even know if they are busy, because they always take the time to make sure they take care of you."

Brad credits his outstanding staff, including his wife Chris Norvell, Lisa Chester, Cheryl Derry, Rory Gamble and Karen Crozier, for the top notch service.

"It couldn’t be done without our exceptional office staff," Norvell said.

The Cambridge office, located at 1115 Clark St., opened in 2014 and has continued to grow each year.

"We have been embraced and accepted in Cambridge and Guernsey County as the hearing healthcare facility to go to," Norvell said. "Since we opened in 2014, we have continued to grow in the number of clients we serve in Cambridge and Guernsey County, as well as the many surrounding counties."

Norvell provides services to 11 counties including nearly a dozen nursing homes including Countryview Assisted Living in Guernsey County.

One area that Norvell is especially proud is his family’s work with veterans.

"The Norvell family has served veterans from the Spanish American War up to the war in Iraq," Norvell said.

Norvell’s is dedicated to improving the lives of the hearing impaired, one patient at a time. Everything they do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives.

Norvell’s takes great pride in helping people get back the gift of hearing — there is nothing more gratifying.

Services listed on Norvell’s website include hearing aid fitting, hearing aid repair, hearing protection, Tinnitus management, ear wax management and looping.

According to the business’ website, the industry has grown and changed in leaps and bounds over the last three decades with the ever-changing technological world. A recent improvement has been the use of Bluetooth technology to connect hearing aids with Apple devices such as the iPhone, iPad or iPod.

"With the current technology, we can link hearing aids to the iPhone and other devices to take the listening experience above and beyond what we ever thought was possible just two or three years ago," Norvell said.

Today’s hearing aids are comparable to laptop computers in a person’s ear. They can be as simple or advanced as the client desires.

With the Bluetooth technology and Apple connection, hearing aids can translate as many as 26 languages including English and help find not only lost hearing aids, but also lost people.

"Not only can they give you the location where they were lost or left behind, but they can also give you directions back to that location and help you locate them once you are at that location," Norvell said.

And if the client, such as an Alzheimer’s patient, is wearing a hearing aid, the technology can help find that person if they become lost or walk away from their home.

One more benefit is the ability to know if someone falls and get help for that individual.

"The hearing aid knows if you fall and if you don’t get up for a certain period of time, it can contact someone to check on that person," Norvell said. "The technology today is amazing."

To learn more about Norvell’s Hearing Aid Center of Cambridge and Zanesville, call the offices, 740-255-5214 (Cambridge) or 740-453-1103 (Zanesville), or visit the website at www.norvellshearing.com.